Our Policies

Payment & Booking Terms

01. Payment

All coaching sessions are paid in advance. Single 1:1 sessions (£65) are paid at the time of booking through our secure payment provider, Stripe. The 12-Week Package (£715) is paid in full before the first session via a secure payment link.

02. What's included

A single session includes one 60-minute 1:1 coaching session. The 12-Week Package includes twelve 60-minute sessions, scheduled weekly — you pay for eleven, and the twelfth is free.

03. Rescheduling & cancellation

Life happens — sessions can be rescheduled free of charge with at least 24 hours' notice using the link in your confirmation email. Cancellations or reschedules with less than 24 hours' notice, and missed sessions, are charged in full. Discovery calls can be cancelled or moved at any time.

04. 12-Week Package

Package sessions can be rescheduled with 24+ hours' notice but are not individually refundable. The package is valid for 16 weeks from your first session, allowing flexibility around holidays and life events. If you need to pause for exceptional circumstances, talk to me — we'll work something out.

05. Refunds

If you're not sure coaching is right for you, that's exactly what the free discovery call is for. Once purchased, sessions are non-refundable except where I need to cancel and cannot offer a suitable alternative — in which case you'll receive a full refund of the affected session(s).

06. Coaching, not therapy

Coaching is a supportive, forward-focused process — it is not a substitute for medical or mental health treatment. If issues arise during our work together that would be better supported by a qualified professional, I'll always be honest with you about that.

Privacy Policy

Beyond The Comfort ("we", "I") is a personal development coaching business operated by Ronald Carter in the United Kingdom. This policy explains what personal information is collected when you use this website or book coaching services, how it's used, and the rights you have over it.

01. Who is responsible for your data

Ronald Carter, trading as Beyond The Comfort, is the data controller for the personal information described in this policy. Beyond The Comfort is registered with the Information Commissioner's Office (ICO) under registration number ZC225027.

Contact: ronald@beyondthecomfort.co.uk

02. What information is collected

• Booking information — your name, email address, and anything you choose to share in the booking form when you schedule a discovery call or coaching session.
• Payment information — payments are processed securely by Stripe. Your card details are handled entirely by Stripe and are never seen or stored by Beyond The Comfort. We receive confirmation of payment, your name, and email address.
• Session information — brief notes may be kept during coaching sessions to support your progress. These are kept securely and never shared.
• Correspondence — emails you send to us.

This website does not use analytics or advertising cookies, and does not track you.

03. How your information is used

• To schedule, deliver, and manage your coaching sessions (performance of a contract)
• To take payment and maintain accurate business records (legal obligation and contract)
• To respond to your enquiries (legitimate interest)
• To send booking confirmations, reminders, and service-related emails (performance of a contract)

You will never be added to a marketing list or sent promotional emails without your explicit consent, and your details will never be sold or shared for marketing purposes.

04. Who your data is shared with

Your information is only shared with the trusted services needed to run the business:

• Calendly — scheduling and booking management
• Stripe — secure payment processing
• Zoom — video calls for sessions
• Proton Mail — email correspondence
• Netlify — website hosting

Each of these providers has its own privacy policy and appropriate safeguards in place. Some may process data outside the UK; where they do, they rely on recognised legal safeguards such as adequacy decisions or standard contractual clauses.

05. How long your data is kept

• Booking and correspondence data — for as long as you're a client, and up to 2 years afterwards
• Session notes — for the duration of our coaching relationship, deleted within 12 months of our final session unless you ask otherwise
• Payment and transaction records — 6 years, as required by UK tax law

06. Your rights

Under UK data protection law, you have the right to:

• Access a copy of the personal data held about you
• Ask for inaccurate data to be corrected
• Ask for your data to be deleted
• Object to or restrict how your data is used
• Receive your data in a portable format

To exercise any of these rights, email ronald@beyondthecomfort.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, though I'd welcome the chance to resolve any concern directly first.

07. Confidentiality in coaching

Everything discussed in coaching sessions is treated as confidential. The only exceptions are where disclosure is required by law, or where there is a serious and imminent risk of harm to you or others — in which case only the minimum necessary information would be shared with the appropriate services.

08. Changes to this policy

These policies may be updated from time to time. The latest version will always be available on this page, with the date above updated accordingly.